Well done Aegon Scottish Equitable

Having spent a month being extremely frustrated by the unbelievable outdated and stupid processes that the majority of Life Assurance Providers have for IFAs to sign up for Agencies - hats off to Scottish Equitable who just sorted it - no fuss.

I had lost count of the number of conversations that went "Where can I get an Agency Application form? - its on our adviser extranet Sir - Well that's really convenient because I need an Agency Number to register for access to the website - Ah!"

Roverville-Radio-Repair-UK

The power of the Internet is awesome. I had given up hope of finding a replacement for the radio in my aging Range Rover. For at least the last three years it has needed a good thump to keep it playing. As you would imagine this has become less and less effective. When I finally remove the radio to find that it goes by the title PRC218 a quick Google reveals that there is an expert in Arkansas in the US who can fix these blighters. Much to my Joy I also find that there is some sort of Branch/Outlet in Sheffield.

A quick email to them and I am told by Tom Monaghan that mine is a common problem and he can probably easily mend it. I posted it off and despite it being Xmas got it back by return of post. A truly amazing service in a very niche area. Well Done!

O2 Business Services

I have to say that one of the best services that I get these days is from the guys and girls who are working at O2 - any time I have a problem with my phone they fix it really quickly - no fuss no bother. Well done!

Customer Services GNER York

This week I managed to leave my mobile on a train. It was one those occasions that you help bring about yourself. I noticed where my phone was sitting on the train table - just beside my bag. I remember thinking "That the way you could leave your phone behind." Often as is the case you create a self fulfilling prophecy and that is exactly what happened. The train was travelling from Manchester to Middlesborough and the minute I got off at York I knew that I had done exactly what I had earlier feared.

A young lady at the customer services desk could not have been more helpful. First of all she got the number for the train guard and when she could not contact him immediately she told me to leave it to her. She would take care of it and get back to me. This she duly did and I had my phone back less than 2 hour later. I am very grateful and impressed by the service. Well Done GNER!

Autoglass

Yesterday I managed to break my rear windscreen. Stupid I know especially becasue I reversed into a sign. However Autoglass had me fixed up in hours no fuss no bother - just the kind of service you want when you feel foolish. Well done Autoglass York

Thank you RAC

Thanks to the RAC for coming to my rescue on the 4th of Aug. Its a pity that some moron from Minister Baywatch managed to ticket my car, despite a note left on the windscreen that clearly stated the car was waiting recovery!

The Introduction of Telephone Parking

You can now pay your parking in York using your mobile phone. This is a really service as it avoids the need to carry or have the right change. No more stuffing coins which only come out the returned slot only to find you do not have enough. The mobile parking service also sends you a text telling you that your time is nearly up.

Absolutely wizard use of technology to make life easier!