O2 Business Services

I have to say that one of the best services that I get these days is from the guys and girls who are working at O2 - any time I have a problem with my phone they fix it really quickly - no fuss no bother. Well done!

Customer Services GNER York

This week I managed to leave my mobile on a train. It was one those occasions that you help bring about yourself. I noticed where my phone was sitting on the train table - just beside my bag. I remember thinking "That the way you could leave your phone behind." Often as is the case you create a self fulfilling prophecy and that is exactly what happened. The train was travelling from Manchester to Middlesborough and the minute I got off at York I knew that I had done exactly what I had earlier feared.

A young lady at the customer services desk could not have been more helpful. First of all she got the number for the train guard and when she could not contact him immediately she told me to leave it to her. She would take care of it and get back to me. This she duly did and I had my phone back less than 2 hour later. I am very grateful and impressed by the service. Well Done GNER!

Autoglass

Yesterday I managed to break my rear windscreen. Stupid I know especially becasue I reversed into a sign. However Autoglass had me fixed up in hours no fuss no bother - just the kind of service you want when you feel foolish. Well done Autoglass York

Thank you RAC

Thanks to the RAC for coming to my rescue on the 4th of Aug. Its a pity that some moron from Minister Baywatch managed to ticket my car, despite a note left on the windscreen that clearly stated the car was waiting recovery!

The Introduction of Telephone Parking

You can now pay your parking in York using your mobile phone. This is a really service as it avoids the need to carry or have the right change. No more stuffing coins which only come out the returned slot only to find you do not have enough. The mobile parking service also sends you a text telling you that your time is nearly up.

Absolutely wizard use of technology to make life easier!

Up&Running York

I went to buy a new pair of Brooks Beasts running shoes. As I entered the shop an American lady welcomed me and made me feel like a valued customer. I explained that I knew exactly what I wanted and asked that she get me a pair of Brooks Beasts size seven and a half.

Even though she did not have that shoe in the shop she said that she would try the other shops and if one could not be located she would put it on special order and give me a "holler" when they were in. Usually I would have said I will try somewhere else or get them off the net, however because of her personality I was happy to leave the order there. I had no sooner got out of the shop when she indeed gave me a holler to say that she had located a pair in the Leeds shop. She was going to pick them and let me have them Monday!

Good service makes you feel good! Well done Up&Running