This week I managed to leave my mobile on a train. It was one those occasions that you help bring about yourself. I noticed where my phone was sitting on the train table - just beside my bag. I remember thinking "That the way you could leave your phone behind." Often as is the case you create a self fulfilling prophecy and that is exactly what happened. The train was travelling from Manchester to Middlesborough and the minute I got off at York I knew that I had done exactly what I had earlier feared.
A young lady at the customer services desk could not have been more helpful. First of all she got the number for the train guard and when she could not contact him immediately she told me to leave it to her. She would take care of it and get back to me. This she duly did and I had my phone back less than 2 hour later. I am very grateful and impressed by the service. Well Done GNER!
Subscribe to:
Post Comments (Atom)
1 comment:
Interesting to know.
Post a Comment